To respond to enquiries promptly, courteously, in a helpful manner and to quote in such a way that our terms are clear, unambiguous, with no ‘hidden extras’ and no gimmicks. To quote at all times the most competitive prices and to supply products of top, guaranteed quality. To quote realistic delivery dates and where a promise is made, to keep that promise. To deal with all of our customers fairly and honestly at all times. To assist and co-operate with our Scout and Guide customers to the very best of our professional ability and to be helpful in every way.